Shipping Policy

Shipping Policy – Echoisland.co.uk

Last updated: 24 April 2026

At Echoisland, we aim to deliver your order quickly, reliably, and transparently.

1. Delivery Options & Pricing

All delivery options and shipping prices are clearly displayed on our website:
www.echoisland.co.uk

Shipping costs may vary depending on:

  • Order value
  • Delivery location
  • Selected delivery speed

Any applicable delivery charges will be shown at checkout before you complete your purchase.

2. Order Processing

  • Orders are typically processed within 1–2 working days
  • Orders placed on weekends or public holidays will be processed the next working day

During busy periods, processing times may be slightly extended.

3. Delivery Timeframes

Estimated delivery times will be shown at checkout and may vary depending on the selected service.

Please note:

  • Delivery times are estimates, not guarantees
  • Delays may occur due to courier issues, weather, or high demand

4. Delivery Responsibility

Customers are responsible for:

  • Providing accurate delivery details
  • Ensuring someone is available to receive the parcel where required

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

5. Missed Deliveries & Returns to Sender

If a parcel is:

  • Not collected, or
  • Returned to us due to failed delivery

We may require additional postage costs before re-dispatching the order.

6. Lost or Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at:

returns@echoisland.co.uk

We will investigate with the courier and aim to resolve the issue promptly.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item

We will review and resolve the issue as quickly as possible.

8. International Shipping

At present, we primarily ship within the UK.
If international shipping is available, this will be shown at checkout.