Our top FAQs

What is the returns policy?

Items must be returned in the original packaging, with the tags still
attached. We're unable to accept returns for any pierced jewellery, cosmetics or perfume, or any underwear or swimwear where the hygiene seal has been
removed. All of our face coverings are non-returnable.

If we think that our returns policy is being abused, then we may deactivate your account. Don’t worry though, this is only for extreme cases, and if you think your account has been deactivated incorrectly then please get in touch below and our customer care team will be in touch

Where is my order?

When your order's ready to leave our warehouse we'll email to let you know. Then you can Track your order for regular updates.

Only just ordered? You can check your order status and contact details in My Account.

Don’t forget that our couriers work ‘til 9pm (10pm for Evening Delivery) so your order could arrive in the evening. If you're not in when the courier tries to deliver don't panic! They'll leave a calling card with further instructions.

Can I cancel or amend my order?

Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you have ordered an incorrect items please place a new order for the correct items and return the incorrect item.

Change my delivery address- If you have made a mistake on your address of your item please contact our customer services. Please note as we may not be able to guarantee a change of address, as on occasions orders are packed within 5 minutes of receipt.

When will I get my refund?

We will issue your refund as soon as your items are received back into our warehouse. Please allow up to 7 days after the item is received back in our warehouse to receive your refund. We'll send you an email once your refund has been processed.

Returns Checklist

If something isn’t right, you have 45 days from delivery to make a return. Create your return below and choose your most convenient return method, then just print your personalised return label or generate a QR code to scan in-store. Before returning your item, ensure that it meets all of the below criteria:

  1. The item is free from any marks, stains or smells.
  2. All tags and ribbons are still attached.
  3. The hygiene seal has not been removed from any underwear or swimwear.
  4. The item is in the same condition you received it in.
To make a return you will need your order number and delivery postcode/ email address. These can be found in your order confirmation email.
Contact us

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